Shipping and Returns

Shipping
We endeavor to process and package orders and send it off to our customers as fast as we can, but sometimes there may be hiccups along the way that are out of our control. We are required to adhere to our courier’s estimated postage times, therefore the exact arrival time is not guaranteed. We apologise for any inconvenience this may cause.

Generally, delivery takes between 3 to 7 business days, depending on your location.

Please note that we do not ship to P.O boxes.

Shipping Cost
Standard Shipping $9.95 (AUD)
Express Shipping $14.95 (AUD)
FREE Standard Shipping on all orders over $99.00 (AUD)

Tracking
Once we have processed your order and the parcel has been picked up by our courier, we will send you the tracking information through email.

Missing Parcels
Please contact us immediately if for any reason the tracking information states that the parcel has been delivered but you have not received it, or it has taken longer than 15 business days from the day of shipping to receive your parcel. We will follow up with our courier and find a solution.

Generally, delivery takes between 3 to 7 business days, depending on your location.

Please note that we do not ship to P.O boxes.

Hospital Delivery
From our experiences, when you are buying for someone in the hospital, please consider a few things before sending our parcel direct to the hospital.

Will they be in the hospital longer than a couple of days from your purchase date?

If you are unsure, we recommend that you send it to their home if there is someone who is living there or a close relative who can take our gift bundle to them when they visit. Or alternatively, we recommend that you ship it to yourself and personally gift it to them. Please also take into consideration that we require up to 36 hours for dispatch.

Details for sending to the hospital
– Hospital Name and Address:
– Ward:
– Bed Number:
– Giftee’s Full name:
– Any other important information.

What happens when the parcel arrives at the hospital?
The parcel will go into the hospital’s mail room and from there we cannot guarantee how long it will take to arrive with the giftee.

Returns
We believe that you will love our bundles as much as we love curating them. Therefore, all of our bundles will be sold as a whole and products in each bundles cannot be replaced or exchanged for a different item or size once you have opened it. We hope you understand as it takes time for us to package each bundle and we want you to receive it in the most perfect way possible.

As our Signature Suitcase Boxes come with the option to personalise and are made to order, we do not allow exchanges, or refunds on them.

We do not accept returns for change of mind or damaged caused by you.

Faulty items must be returned within 14 days of receipt.

Items must be returned to us unworn and unused, with original tags still attached. For health reasons, we do not accept returns for the edible items such as our Bahen & Co Chocolate Bar.

Once we have received your return and have inspected it, we will notify you of the outcome through email.

Please note that customers will pay for the return shipping cost. Once received, we will examine the product and replace it. We will cover the shipping cost back to you.

We do not take any responsibility for returns that are lost during transit. For that reason, we highly recommend that you use a registered post option with a tracking service so you can keep an eye on your package at all times.

Unfortunately, we do not accept returns or provide refunds for sale items. All sale items are final.

The Mini Human will only exchange items on the condition that it has been damaged in transit. For exchanges, please contact us here.